We regret to inform you that we have postponed the PennDel AHMA Fair Housing for Maintenance training that was to be held on April 8 in Elkins Park, PA. Out of an abundance of caution and the health and safety for our members and residents concerning the Coronavirus Disease (COVID-19), we have decided to postpone this training. You will be notified when the new date is confirmed. All monies paid will be applied to the future date. Please contact the PennDel AHMA Office with any questions at 856-786-2183.
This workshop meets the following Education Requirement for both NAHMT or NAHMS: Three (3) hours of the required eight (8) hours of training
Few things can be as time-consuming, exasperating, and as expensive as defending a Fair Housing complaint. Not “knowing better” is not a valid defense. This basic session will give a general overview of Fair Housing legislation history and will identify the 7 federally protected classes. Maintenance staff will learn how to avoid Fair Housing inconsistencies that are often unintentionally encountered when interacting with residents, and how an “innocent comment” can turn into a discrimination complaint. We will also discuss how to be “reasonable” with reasonable accommodation requests while following your policies and procedures to maintain consistency. Practical communication guidelines and other day-to-day issues that can lead to Fair Housing complaints will be covered.
Schedule
8–8:30 a.m. Registration/Light Breakfast
8:30 a.m.–12 p.m. Session (includes 30 min break)
Presenter
Heather Staggs, AHM, CPO, FHC, SHCM, HCCP
S.T.A.R. Momentum Compliance Consulting, Inc.
Heather Staggs
Ms. Staggs brings knowledge from both sides of the industry. She is a 25-year veteran in the property management industry. She also managed both the PBCA Contract Administration and LIHTC Program Compliance departments for the Colorado Housing and Finance Authority (CHFA) and prior to that, she was a Project Manager with the U.S. Department of Housing and Urban Development. Heather is an expert in Fair Housing regulations as well as all other affordable housing laws and regulations. Ms. Staggs currently sits as the Chairperson for the National Affordable Housing Management Association’s Fair Housing Committee. Her hands-on knowledge of applying the rules of the affordable housing industry assists management agents and owners across the country to stay compliant with not only government agencies, but also with Fair Housing laws.