*** POSTPONED ***
This Webinar was scheduled for July 14 and is now postponed. New date TBD.
Few things can be as time consuming, exasperating, and as expensive as defending a Fair Housing complaint. Not “knowing better” is not a valid defense. This basic session will give a general overview of Fair Housing legislation history and will identify the 7 federally protected classes. Maintenance staff will learn how to avoid Fair Housing inconsistencies that are often unintentionally encountered when interacting with residents, and how an “innocent comment” can turn into a discrimination complaint. We will also discuss how to be “reasonable” with reasonable accommodation requests while following your policies and procedures to maintain consistency. Practical communication guidelines and other day-to-day issues that can lead to Fair Housing complaints will be covered.
Heather Staggs
About Heather Staggs, AHM, CPO™, FHC™, SHCM™
Ms. Staggs brings knowledge from both sides of the aisle. Formerly with the Colorado Housing and Finance Authority (CHFA) and, prior to that, the U.S. Department of Housing and Urban Development, she is an expert in compliance with low-income housing laws and regulations. As a long-time property manager, Ms. Staggs possesses the real-world, hands-on knowledge of applying the rules of the trade. Her experience includes:
More than 22 years of property management experience with deep knowledge of multifamily programs and regulations, including: Project Based Section 8, Low Income Housing Tax Credit, FDIC Affordable Housing Program, and FHA and Non-FHA Loan products
Former Manager of Section 8 Contract Administration, Multifamily Program Compliance and Asset Management Officer with Colorado Housing and Finance Authority (CHFA)
Former Project Manager with the U.S. Department of Housing and Urban Development
Former Sr. Director of Property Management
Former Community Manager/Assistant Manager with Windsor Communities / General Investment and Development
Former District Manager with McCormack Baron Management Services and Wilhoit Properties
Former Special Task Assignment Response Team Specialist with Property Asset Management / AIMCO
Attended the University of Denver’s Executive Leadership Program 2010-2011
Rocky AHMA’s Contract Administration Special Recognition Award for Commitment to Excellence in Affordable Housing in 2011
Recipient of a Special Recognition Award from the Denver HUD Office 2012
This workshop meets the following Education Requirement for both NAHMT or NAHMS:
Three (3) hours of the required eight (8) hours of training
This event has been postponed.